Shipping Rates and Services
- FREE In-Store Pickup
Order Fulfillment Time
In most cases, orders placed before 12:00 p.m. central time will be processed that day and typically shipped out within three business days. Items ordered after 12:00 p.m. central time will be processed the following day and typically shipped out within three business days. Please note that this is a general guideline and shipping can take longer, depending on the circumstances.
With the purchase of a gift card from Runnings.com, you agree to have them sent via U.S. mail. The risk of loss and title to gift cards passes to you upon our delivery of the card to the carrier. In the event that you do not receive your gift card or you suspect it was stolen, we will render the card void at your request and issue a new one.
In the event that one of the items on your order is backordered, we will send out an email to notify you of the item and the reason for the backorder. If your order consists of more than one item, we will send the items that we have in stock immediately. The packing slip that accompanies these items will also have notation for the backordered item. When the backordered item comes in, we will send it out immediately, along with an email to notify you. You will not be charged twice for shipping. We will cover any additional shipping charges that may occur.
Currently oversized items are only available for in-store pick up. LTL or freight delivery is not currently available.
We do not currently ship internationally. We only ship to the contiguous 48 United States, Alaska, and Hawaii. Any orders that fall outside of these service areas will be cancelled and the customer will be notified by email of the cancellation.
Risk of Loss
The risk of loss and title for any item purchased from Runnings.com passes to you upon our delivery of the item to the carrier. We are not responsible or liable for any damage arising in shipment. Any damage claims on merchandise damaged during shipping is to be dealt with by the carrier company within 24 hours of receiving the merchandise. Please call our customer service number if your package is damaged so that we can assist you.
We reserve the right to use a different shipping method than the service and carrier the customer chooses as needed. Refunds on shipping will be given only at our discretion. By placing an order on our website, you agree to these conditions.
Note: Orders will not be processed on holidays.
Here at Runnings, we’re dedicated to stress-free shopping for our customers. For some, this means having the option to pick up their order at their local Runnings store. This feature not only saves you shipping charges, but can also help expedite time-sensitive projects. In-store pickup is hassle-free, subscription-free, and worry-free.
Certain items are only available through in-store pickup. These items will be marked as such in the product description. Additionally, due to state regulations, not all items are available in all locations.
How To Use The Service
- Find the items you need, add them to your bucket, and proceed to checkout.
- During checkout, select Store Pickup and choose the desired pickup location.
- Finish placing your order. You will receive an email when your items are ready to pick up.
If an item is in stock at your pickup location, it will likely be available within 18-24 hours. We will email you as soon as it’s ready.
Items not in stock at your pickup location could take up to 9-11 business days to process and arrive at your local store. Some regional items may take longer.
Please Keep In Mind:
- You cannot change the pickup location after the order has been placed.
- Product assembly is not included, and gift wrapping is not available.
- Products may be larger than expected due to packaging. Please keep this in mind when choosing the vehicle you use to pick up your order.
How To Pick Up Your Order:
We will hold your order at the customer service desk. Please bring a valid government-issued photo ID and an email with your order number in it.
Please note that:
- Store hours may vary. Check the hours of the pickup location that you specified before leaving to pick up your order.
- Your order may be larger and heavier than expected due to packaging. We can assist you in transporting your order to your vehicle, but please choose an appropriately-sized vehicle to transport your order home.
- We will hold your order for 14 days. After that time, your order will be canceled.
How To Know When Your Order Is Ready:
- Once your order is available for pickup, we will email you.
- If your order is being shipped from our warehouse, it may take up to 9-11 days to arrive. We’ll send you an email as soon as the order is available at your specified pickup location.