Frequently Asked Questions

General Questions

How can I contact Runnings about a product or store experience?

Please call Customer Support at 1-844-RUN-1947 (844-786-1947) or email info@runnings.com.

Our support staff is available Monday - Friday from 8:00 a.m. to 5:00 p.m. CST. Any questions or messages submitted will be addressed the following business day.

How can I find a Runnings store near me?

Click here for our Store Locator

I found a gun on Runnings.com that I want to purchase. Which Runnings locations carry guns?

Runnings carries top brands of guns in 22 of our 39 stores. These stores include: Glendive, MT; Bismarck, ND; Dickinson, ND; Brookings, SD; Milbank, SD; Mobridge, SD; Pierre, SD; Rapid City, SD; Watertown, SD; Austin, MN; Hutchinson, MN; Marshall, MN; Monticello, MN; Montevideo, MN; New Ulm, MN; Redwood Falls, MN; Willmar, MN; Canandaigua, NY; Clay, NY; Gloversville, NY; Rome, NY and Claremont, NH.

Do you deliver? 

Some stores have delivery available. For details, please contact your nearest Runnings store.


Online Store Questions

Why do I need an account?

An account is not required; however, having an account will allow you to keep track of your orders and simplify the checkout process by remembering your information. Click here to create an account.

What happens if I can’t remember my password?

You can reset your password by going to “Sign In,” which is located in the header. From there, click on “I Forgot My Password.” Enter your email address, click “Send Email,” and within minutes, you will receive an email from Runnings. Follow the included link to change your password.

What does Runnings do with my personal information?

We only use your information for order confirmation and delivery purposes and never sell any information to any third-party companies. With your permission, we will use your contact information to provide you with updates and product offers.


Payment Questions

If I order a gift card online, how will I receive it?

Customers who order gift cards online are mailed a physical gift card to the shipping address entered during checkout. Gift cards can be sent directly to a recipient, along with a note from you. Orders are sent via USPS, and will be processed and sent the day they are received if ordered by 11 a.m. CST. Orders are not processed on weekends or holidays. Tracking is not available on gift cards. Click to order now >

My card was declined, so why was my account still charged?

It is a temporary hold that will show up for up to seven days. Your account has not actually been charged, We will not charge your account until the product ships.

Does Runnings offer a price match program?

Yes, Runnings is committed to never be undersold, that's why we will gladly price match local competitors print and digital sale flyers. Simply bring in the entire competitor's sale ad, while the ad is in effect and we will price match items with the exact same model and manufacturer number.  Runnings does reserve the right to allow for shipping and handling charges on digital ads. Some exceptions may also apply to items involved in seasonal clearance programs, rebates, percent off sales, and limited to stock on hand promotions.

Does Runnings offer layaway?

Yes, Runnings does offer layaway in each of our stores. For 20% down, Runnings will hold the purchase for 90 days with no interest, no payments and no service charge. See store for details.

 

Employment

How do I apply for a position at Runnings?

We’d love to have you on our team! To view available positions, click here. If you see a position that interests you, click “Download an Application.” Completed applications and resumes may be delivered to the store location at which you are interested in applying. Applications may also be submitted to:

Roger Evert
Human Resources Manager
Runnings
901 N. Highway 59
Marshall, MN 56258


Orders and Shipping

How do I place an order?

Once you have added at least one item that you wish to purchase in your shopping bucket, click on the bucket in the top right corner. This will lead you to the checkout area. Either enter your login credentials (if you have not already logged in), or enter your email address to checkout as a guest. Next, you will be asked to enter your shipping and billing information, followed by payment information. Have a credit card ready for this step. Finally, you will be asked to agree to the Terms of Use, and then you may place your order.

Are there any restrictions as to where I can ship my order?

We do not currently ship internationally. We only ship to the contiguous 48 United States, Alaska, and Hawaii. Any orders that fall outside of these service areas will be cancelled and the customer will be notified by email of the cancellation.

How is sales tax calculated?

Where applicable, Runnings will charge sales tax on taxable items. Sales tax is calculated based on the cost of the taxable merchandise. Depending on state-specific regulations, sales tax may also be applied on shipping and handling costs.

What payment methods does Runnings accept?

Runnings accepts checks, cash, all major credit cards, debit cards (Visa, MasterCard, Discover, and American Express) and Runnings gift cards. However, Runnings gift cards are not accepted online at this time.

How do I view my order status or track a shipped order?

If you created an account, you can view your order status by signing into the site and selecting “My Order History” from the Member’s Area. Here, you will be able to check the status of any of your orders and all items that belong to those orders. You can also access and print receipts here.

How do I cancel or change an order?

Contact us if you need help with an order.

Are your coupons and rebate offers valid for use online?

Our coupons and rebates are only good for in-store purchases at this time.

Can I place an order by phone?

Yes, we would be happy to help you place an order over the phone.
Phone: 1-844-RUN-1947 (844-786-1947)

Our support staff is available Monday - Friday from 8:00 a.m. to 5:00 p.m. CST. Any questions or messages submitted will be addressed the following business day.

How do in-store returns and exchanges work?

Please see our Return and Exchange Policy.

How do I return online purchases?

If you are not satisfied with an online purchase, you may ship it back to us for a full refund. You may also return or exchange items purchased on Runnings.com at any store location. All returns must be completed within 60 days and should be accompanied by a receipt. The customer is responsible for all return shipping costs on non-defective items (items ordered incorrectly by the purchaser).

What should I do if my package is lost or damaged?

If you package arrives damaged or defective, please note this on the shipping receipt and refuse delivery. You will have the option to have a replacement item shipped to you or to have your order refunded (including shipping costs). Should you find any items to be damaged or defective after opening, please call us at 1-844-RUN-1947 (844-786-1947) or email info@runnings.com for Customer Support assistance. Often a manufacturer requests direct contact from the consumer on defects and warranties – see your item’s manual for details. Please contact customer support via email or phone for assistance.

In regards to lost packages, please contact Customer Support at 1-844-RUN-1947 (844-786-1947) or email info@runnings.com.

Can I return or exchange an online purchase at one of the retail stores?

Yes, items purchased on Runnings.com may be returned or exchanged at any store location. All returns and exchanges must be completed within 60 days with a copy of your receipt. Click here to review our full return policy.

 

Warranty Information

Who do I contact with questions regarding my warranty?

Contact the customer support number in your item’s warranty information.